MPT not detecting my E6..

[jitesh22]

Hey guys,
motorola phone tools is not detecting my E6..
it shows the initializing message for a few seconds and then states phone not detected..
tried all possible ways but no help..
even the motorola care center could not detect my phone in their MPT..
need to flash my phone but b4 that gotta back up my contacts and sms's.
plzz help guys..
thanx 2 all in advance..

[santhoshk]

ok check ..whether telnet is active or not ..if it is active ...... it wont detect and , once u remove the Mcard and connect ....see

[xetaman]

MPT wont let you backup sms's anyway.

Use something like backupandresorenow.

[motomaster]

Change the version.
What are you using now?

[achyudhram]

Yeah. Update It.

[Konig]

Use backup&restorenow, and then master reset the phone. If reset doesn't work, Master clear it.