Think i can help u with the Motorola US Policie.. since im a motorola agent for customer service US :P
First of all, forget about the microwave... the agent who told that should be fired.... omg... there`re newbies in all the jobs u can imagine hahahhaha in moto too.
Then, the most important thing is where did u get the phone from (if its from China forget calling motorola US, cose we release the phone a month ago and yours im quite sure it isnt from US) Alpha for example sent the phone to China paying for shipping and they fix it and send it back to US... that was
but well, that probes Motorola Policies change all over the world. In US they gonna tell u to replace it for 175dolars for a phone with same features... so... think about it)
۩ ДηтΔгєŞ Яέφụιз₪ ۩
Motorola US Cust. Serv.
Buenos Aires - Argentina