Do you have access to your sim where are your contacts or you can access to the memory card using the software??
have you already updated the software to the last version?? Sometimes it's too neccesary for some phones and actions.
If you have already the last version, first try to check in phone's config that you get USB Mod like "Modem", conect your phone to the laptop, open motorola phone tools and wait to the program detects your phone, if it's not possible, a small window will be showed, that's the wizzard to recognize the phone, select the type of connection and click next, wait just seconds and will show the result. Only if the phone can't be detected you can't access to anything, so that's the first question because if you can, so probably the software must be reinstalled.
There is an other possibility but it's rare, check the configuration over the software in the sms options, it's rare because by default it's already done, if you have change something about it probably can make some problem.



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